Shipping Policy

Carpe Diem Art, a division of Carpe Diem Shop, creates, engraves and personalizes wooden and plexiglass objects after receiving the order.

After the customization dictated online, it takes 24 to 36 hours to create or engrave the product; to which the courier transit times are added.

SHIPPING TIMES AND COSTS:

ITALY:
Shipping costs for residents on Italian territory are always FREE *

* The exceptions are: Livigno, San Marino, Vatican City, considered foreign areas, Band 1 (Europe)

ABROAD:

Carpe Diem Shop ships all over the world; Shipping costs vary in proportion to the weight of the goods and the destination.

To find out the amount of shipping costs, you must add the desired products to the cart and select at least one destination country. The system will automatically calculate the most convenient shipping costs based on the weight/delivery area ratio.

DELIVERY TIME:

Italy : 24-48 hours via GLS express courier or SDA

European Union: 5-6 Working Days Via BRT-DPD Express courier

Europe : 8-10 working days via SDA-UPS express courier

USA, Canada, Taiwan, Thailand: 3-5 Working Days via DHL express courier

Australia : 5-8 working days via DHL express courier

Russia, China, North Africa, South Africa, Middle East : 10-14 Working Days via EMS standard courier

Rest of Asia : 15-20 Working days via EMS standard courier

North America, and South America: 20-25 Working Days via Standard EMS courier

All this is possible thanks to a logistics organization, capable of managing a very high quantity of daily orders and thanks to the best partners. Delivery times longer than those indicated depend on impediments encountered by the courier and should not be considered binding for "Carpe Diem Shop", however in the event of inconveniences relating to shipping, it is possible to contact our customer service who will carry out checks and facilitate the delivery.: ufficiocarpediem@gmail.com or WhatsApp: 329.1236902

RECEIPT OF GOODS:

Upon receipt of the goods, carefully comply with the following:
check that the number of packages received corresponds to the number of packages indicated on the list you are signing.
check the integrity of the package and in case of tampering and/or breakages, add the words "I accept subject to inspection" indicating the reason.
in case of acceptance of the package with the wording "I accept subject to inspection", please take a detailed photograph of the package before and after opening it and send us the relevant images to ufficiocarpediem@gmail.com
Only in this way will it be possible to make any complaints to the courier.

Personalizziamo il tuo Business

Se sei titolare di partita IVA, e ti servono grossi quantitativi di merce, puoi chiedere una quotazione. Ci metteremo all'opera per una collaborazione conveniente per entrambe le parti, e possibilmente costante.